What information we collect?

We collect two types of data and information from Users. 


The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).


The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
  •  [add types of personal information collected, and respective explanations, such as:]
  • Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information. 
  • …
  • …

User Rights

You may request to: 

  1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
  2.  Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
  3.  Request rectification of your personal information that is in our control.
  4.  Request erasure of your personal information. 
  5.  Object to the processing of personal information by us. 
  6.  Request to restrict processing of your personal information by us.
  7.  Lodge a complaint with a supervisory authority.

 

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 


If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

[add contacts details] .

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you. 


Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 


Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at [add applicable email address] .

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

Coro Club Privacy Page

Last Updated February 2026
The Coro Club respects your right to privacy and is committed to protecting your personal information. This Privacy Policy outlines how we manage your personal information.


Our policy follows the principles set out by the Office of the Australian Information Commissioner.

From 12 March 2014, the Australia Privacy Principles (APPs) replaced the National Privacy Principles.


The Coro Club will be open and transparent about how and why we collect information and how we might use the information. In some cases, if you do not want us to collect or use your information, in a particular way, then you will be given an opportunity to say so.


This Privacy Policy is to inform you of:

  • How and when The Coro Club collect personal information;
  • How The Coro Club uses and discloses personal information;
  • How The Coro Club keeps personal information secure, accurate and up-to-date;
  • How an individual can access and correct their personal information; and
  • How The Coro Club will facilitate or resolve a privacy complaint.


What is Personal Information?

The Privacy Act 1988 (Cth) defines ‘personal information’ to mean information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is reasonably identifiable, from information or opinion.


The kind of personal information that The Coro Club collect is:

  • Your contact information such as full name (first and last), e-mail address, current postal address, delivery address (if different to postal address) and phone numbers;
  • Details relating to your employment (if applicable) or your previous employment;
  • Your date of birth;
  • Proof of your date of birth (including, but not limited to, driver’s licence, passport, birth certificate);
  • If you work for the club as an employee or are associated with the club as a supplier or contractor, we will naturally have some details on you or your organisation
  • When a membership card is used in a gaming machine, swipe machine or at any of our restaurants, bars or point of sale outlets, the information is used to award ‘Membership Rewards” and is cross referenced with our membership database.


This information, in a consolidated manner, is used to help make decisions on changing or improving our service offerings.

How we collect the Information

The Coro Club may collect information from you in a number of ways. These include, but are not limited to:


  • When you apply for membership;
  • Request to receive products or services;
  • Purchasing food or beverage or other products;
  • Using credit card or EFTPOS for purchases;
  • Event ticket purchases
  • Enter a competition or voting forum;
  • Membership loyalty program
  • Utilise the Club’s services with your membership card
  • Complete a survey or questionnaire and
  • When you engage in certain activities, such as entering a contest or promotion, filling out a survey, form or sending us feedback, we may ask you to provide certain information.


It is completely optional for you to engage in these activities.


How we Hold & Store Information

The Coro Club is committed to keeping your personal information secure, and we will take reasonable precautions to protect your personal information from unauthorised access, loss, release, misuse or alteration.

All information may be stored in hard copy documents, but is generally stored electronically on The Coro Club software or systems.


The Coro Club maintains physical security over its paper and electronic data stores, such as locks and security systems. The Club also uses computer and network security technologies such as firewalls, intrusion prevention software, antivirus software, external email filtering and passwords to control and restrict access to authored staff for approved purposes and to secure personal from unauthorised access, modification, disclosure, misuse and loss.


The Coro Club will destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.


Whilst The Coro Club takes all reasonable steps to secure your personal information from loss, misuse and unauthorised access, you acknowledge that all activities in which you intentionally or unintentionally supply information to The Coro Club carries an inherent risk of loss of, misuse of, or unauthorised access to such information.


Information Security

We protect personal information through the use of secure databases that can only be accessed by authorised individuals. As a matter of course, employees, including those able to access personal information, sign confidentiality agreements as a condition of their employment.

Purpose & Disclosure of Information

In general, personal information is used for the purpose of facilitating the sale, management and enjoyment of our products and services. We also use personal information for the management of our business relationships. For example, your information may be used so we can contact you about:

• Marketing, updates and promotional activities by us and our related bodies (including by direct marketing messages) such as our customer loyalty programs and newsletters;

• To offer you updates, or other content or products and services that me be of interest to you;

• If you do not wish to receive these offers, you can notify us at any time and we will not send such offers to you in the future.

The Coro Club may also disclose personal information to third parties with whom we contract for the supply or performance of certain products and services in relation to the operation of the Club and with third parties with whom we have a commercial relationship.


This may include, but is not limited to:
  • Product suppliers, such who may require the information for fulfilment purposes;
  • Mail and email handling services;
  • Market Research Agencies for conducting research on our behalf;
  • To provide technical support for our database or services;
  • Anti-money laundering incidents;
  • If a patron enters into a ClubSafe Self Exclusion Agreements; and
  • If the information is required by law.


In these situations, the third party contractor is prohibited from using personal information about you except for the purpose for which it was supplied.


Information that you may disclose publicly

When you post information on social media platforms, associated with the Club and its venues, it is to be understood that this information is in the public domain and the Club is not a position to accept any responsibility for whom and why anyone might access the information.

How an individual can access information about themselves

Should you have a need to access your personal information that is held by the Club, you will be required to address a request to the Privacy Officer in writing and this will be managed in accordance with appropriate legislation.

The Club encourages its members to update or correct personal information, so that the information is accurate and up-to-date. This can be done at our main bar or reception.


Openness

Most relevant information regarding the club, privacy and this policy can be found on the Coro Club website at coroclub.com.au.


If you require further information regarding the management of your personal information please contact:


In writing to:

The Privacy Officer

20-26 Harward Rd, Griffth NSW 2680

Email: admin@coroclub.com.au


Anonymity

Where lawful and practicable, individuals may transact with The Coro Club without providing personal information. However, as a Registered Club, we are required to collect basic personal information that cover data such as names, date of birth, addresses and contact details.


Online Privacy Issues

When you visit the Coro Clubs website, our internet service provider makes a record of the visits and logs the following information for statistical purposes – the user’s server address, the user’s top-level domain name (eg: .com, .gov, .au etc.), the date and time of visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made by The Coro Club to identify users or their browsing activities.

We may use ‘cookies’ to enhance the functionality of the website, however, cookies are not used to record any personal information (eg: name, address, e-mail address).

We may collect personal information if you send us a message or submit a request for further information regarding one of our products or services.

Cross Border Disclosure

Any personal or secretive information provided to the Coro Club will not be transferred to and stored at a destination outside Australia. We do not have agreements or arrangements with overseas parties who utilise any personal or secretive information provided to us. We acknowledge the importance of protecting personal and secretive information and, as set out above we have taken reasonable steps to ensure all personal and secretive information is kept safe and secure.


Dealing with complaints

The Coro Club welcomes feedback, both positive and negative regarding our Privacy Policy. All feedback will be taken seriously and dealt with promptly after appropriate internal investigations and consultations, overseen by The General Manager.


If you have any concerns or complaints about the manner in which your personal information has been collected, used or disclosed by us, we have put in place and effective mechanism and procedure for you to contact us so that we van attempt to resolve the issue or complaint.


On any issues of privacy, feedback or complaints, you can contact the club as follows:


In writing to:

The General Manager

20-26 Harward Rd, Griffth NSW 2680,

Email: jason@coroclub.com.au

Phone: 02 6962 1180


If you believe the Coro Club has not adequately dealt with your complaint, you may complain to the Privacy Commissioner whose contact details are as follows:



In writing to:

Officer of the Australian Information Commissioner (OAIC)

PO Box 5218 NSW 2001

Email: enquiries@oaic.gov.au

Or phone: 1300 363 992